IDS questionnaire — AlendaSoft Dental

Before we start

We collect clinic and contact information to get in touch and for IDS pilot/analysis purposes. Data is processed under our Privacy.

I agree to the processing of my data for the purposes described above.

What is your role at the clinic?

We will show you only the questions relevant to your role.

Clinic name *

City / region *

Tbilisi Batumi Kutaisi Rustavi Other (specify)

Number of chairs *

1 2–3 4–6 7+

Number of dentists (optional)

1 2–3 4–6 7+

Number of branches (optional)

1 2–3 4+

Patients per month (approx.) (optional)

<100 100–300 300–600 600+

What do you use to run the clinic today? *

Paper / notebook Excel / Google Sheets Dentos LiderMed MEDSOFT Leader Dental Other software None Other (specify)

How satisfied are you with your current solution? (optional)

1 = very dissatisfied, 5 = very satisfied

1 2 3 4 5

C-EMR readiness (optional)

C-EMR — Georgia's national electronic medical records system (Ministry of Health). Clinics are required to keep records electronically.

Yes, ready In progress No / not sure

Do you know the real cost of a single procedure (materials + doctor's share)? *

Yes, precisely Roughly No

How do you calculate doctors' pay at month-end? (optional)

With Excel Software (automatically) Paper / by hand Other (specify)

How do you order materials today? (optional)

Call / message the distributor A dedicated employee tracks and orders From software By eye, when it runs out Other (specify)

How often do materials cause problems (run out unexpectedly or expire)? *

1 = never, 5 = very often

1 2 3 4 5

What worries you most on the business side? *

Financial control Material loss / cost Patient return Staff control Working with insurance Treatment plan acceptance Other (specify)

Approximately what percent of proposed treatment plans do patients accept? *

<30% 30–50% 50–70% >70% We don't measure

#1 reason patients decline *

Price / finances Fear Time Lack of trust Other (specify)

Interest: a system that auto-orders materials and shows real per-procedure profit *

1 = not interested, 5 = very

1 2 3 4 5

Interest: flexible chairside installments (BOG/TBC) to raise plan acceptance *

1 = not interested, 5 = very

1 2 3 4 5

What monthly price would be reasonable for such a system (per chair)? (optional)

<50₾ 50–100₾ 100–200₾ 200₾+ Depends on results

Who decides on adopting new software? (optional)

Me alone Me + partners Management team Other (specify)

Where do you manage visits / the calendar? *

Notebook Google Calendar / Excel Dental software Other (specify)

How do you remind patients of visits? *

Call / message individually Software sends automatically Mostly we don't Other (specify)

Approximately how many patients don't show up (no-show)? (optional)

<5% 5–15% 15–30% >30% We don't measure

What happens when a patient cancels at the last minute? *

Call others, but the slot often stays empty I have a waitlist and fill it fast Nothing I can do, time is lost Other (specify)

Which daily routine eats the most time? *

Reminder calls / messages Filling insurance forms Cashier / settlement Rescheduling visits Other (specify)

How do you tell the doctor a patient has arrived? (optional)

Walk into the room Call / message Via software Other (specify)

Do you track dormant patients (6–12 months no visit)? *

Yes, systematically Partly No

Do you run recall (scheduled prophylaxis reminders)? (optional)

Manually Automated No

Can patients book online? (optional)

Yes No, but we want it No and we don't need it

Interest: AI that automatically brings back dormant patients *

1 = not interested, 5 = very

1 2 3 4 5

How long do you spend on one patient's record (Form 100 etc.)? *

<2 min 2–5 min 5–10 min >10 min

How do you fill in records? *

By hand, on a card On computer, no templates In software, with templates Other (specify)

Where do you store X-ray / 3D scan files? (optional)

Separate folders on a computer Patient brings on USB / disc We send via Messenger / Viber Directly in the patient's e-record Other (specify)

Do you use a digital odontogram (tooth chart)? (optional)

Yes, digitally No, on paper Don't use one at all Other (specify)

What irritates you most in the daily process? *

Too much paperwork / admin Calendar chaos (overlaps / waiting) Insurance forms Software is slow / clunky Other (specify)

How do you prepare a treatment plan and price for a patient? (optional)

Verbally / by hand With Excel In software Other (specify)

Would you switch to digital records if it sped up writing vs paper? *

Yes Maybe No, I prefer paper

How comfortable would you be with administrative AI help (reminders, record templates)? (optional)

1 = negatively, 5 = very positively

1 2 3 4 5

Which materials run out unexpectedly most often? *

Select all that apply

Anesthesia Composite / filling material Gloves / disposables Burs / instruments Impression material Endo materials Other (specify)

How do you record materials used per procedure? *

We don't track it In a notebook In Excel In software Other (specify)

How often do you have to write off expired materials? (optional)

1 = never, 5 = very often

1 2 3 4 5

When material runs low, whom do you tell and how? *

Tell the manager verbally Write it on a list / notebook We have no system Other (specify)

If you find material missing mid-procedure, what happens? *

Start searching / the process stops We have backup stock on hand It's often a problem Other (specify)

How often do you physically count material stock? (optional)

Daily Weekly Monthly Never / occasionally

Do you track material lot / expiry? (optional)

Yes, always Partly No

Interest: a system that auto-deducts materials from stock during a procedure *

1 = not interested, 5 = very

1 2 3 4 5

How do you record payments (cash / card / transfer)? *

In Excel In software On paper Other (specify)

How do you calculate the doctor's percentage / pay? (optional)

By hand / Excel Software, automatically Other (specify)

How do you track patient debt? *

In Excel In software We don't track it separately Other (specify)

What's hardest on the financial side? *

Calculating salaries Managing debts Insurance settlement Preparing reports Other (specify)

How do you work with insurance companies? (optional)

Manually in each portal Excel / forms From software We don't take insurance Other (specify)

Do you offer patients installments now? *

Yes, with our own resources Yes, bank installments No

If not, why? (optional)

No bank partnership Too complex a process Don't need it Other (specify)

Roughly what share of plans are financed via installments? (optional)

<10% 10–30% 30–50% >50%

Interest: chairside-integrated BOG/TBC installments, in one touch *

1 = not interested, 5 = very

1 2 3 4 5

How long does the monthly financial report take? (optional)

<1 hr 1–4 hrs Half a day 1+ day We don't prepare one

How do you track material stock levels? *

By eye / inspection Notebook / Excel Software Other (specify)

How do you order new materials from distributors? *

Call / Viber or phone By email From the distributor's portal Other (specify)

Which distributors do you buy from most often? (optional)

Select all that apply

IDS Other local Direct import Online (abroad) Other (specify)

Do you currently have a relationship with IDS? (optional)

Yes, main supplier Yes, occasionally No, but I know them No, don't know them

How often do you place orders? (optional)

Several times a week Weekly 2–3 times a month Monthly

How often do you run out of a critical material? *

1 = never, 5 = very often

1 2 3 4 5

Which materials do you order most often? (optional)

Open field — please list

Do you compare prices across distributors before ordering? (optional)

Yes, always Sometimes No, no time

Interest: a system that warns before stock runs out and auto-generates the distributor order *

1 = not interested, 5 = very

1 2 3 4 5

If you had to pick: what would make your life easiest? *

Pick your top 2

Calendar / bookings Financial control Materials management Medical records Patient return Insurance / E-health Online patient booking Treatment plan financing Other (specify)

Are you willing to share anonymized material-cost data for benchmarking? *

"Your cost vs similar clinics" — data is anonymized

Yes Maybe No

Would you be interested in a free demo or pilot period? *

Yes, contact me Maybe later No

Contact person (name, role) *

Phone or email *

Best time to reach you (optional)

Anything else you'd like to tell us? (optional)

IDS questionnaire — AlendaSoft Dental

Before we start

What is your role at the clinic?

Thank you!

Thank you!